Top AI Opportunities for Businesses : Government Service, Healthcare and Education

Why Federal Government Spending on AI is Accelerating

In the past few years, a slew of AI advancements in various fields has significantly increased AI investments and adaptation. Recently the US Food and Drug Administration produced a list of “guiding principles” to aid in the development of medical devices that utilise artificial intelligence and machine learning in a safe and effective manner. Furthermore, the U.S. Department of Transportation (USDOT) developed the Automated Vehicles Comprehensive Plan to facilitate a new era of transportation safety and innovation.

Actions and initiatives like these are what’s driving the federal government’s involvement in artificial intelligence. Congress, the White House, and federal agencies have all issued orders to encourage AI and ML capabilities in the United States.

Between 2018 and 2020, US government agencies spent $1.9 billion on AI-related service requirements, a 70% increase over the three-year period.

However, questions concerning transparency, ethics, and responsible AI remain as roadblocks to AI’s wider use. Still, the increasing demand for AI investment in federal government agencies shows that trust and understanding in AI technologies are gradually increasing.

What does artificial intelligence offer the government?

AI aids governments in accomplishing more with limited resources, automating tedious chores, enhancing mission-critical skills, enhancing security and enabling groundbreaking research.

Through AI/ML technologies, agencies can improve mission effectiveness, extend worker capacity, prevent waste, fraud, or misuse, and drive operational effectiveness. Furthermore, there has been an increase in the number of AI use cases and applications which have led to the expansion of AI beyond the R&D work of scientific institutions like NASA and the Department of Energy.

Areas of Opportunity

Businesses seeking contracts from the government can leverage AI adoption in these key areas:

Government services

Enhancing court operations: Businesses offering AI solutions and management softwares can help the government upgrade its paper-based processes through E-filing, e-portals, and legal case management systems. Furthermore, they can help streamline trials, offer smooth post-trial transitions through offender case management software and automate public safety software processes.

For example, government procurement prospects can be sought out by vendors of innovative solutions like Unicorn Digital Courtroom by CX Unicorn that offers virtual hearing sessions with case management, scheduling, and advanced moderation.

Cross-agency collaboration: With cross-agency collaboration, there is a chance to decrease effort duplication and achieve substantial results. AI aids government agencies by connecting and sharing government data across public and commercial enterprises while ensuring security. Businesses offering service management systems should look for opportunities with the government agencies to enhance cross-agency collaboration.

Remote Government: Around the beginning of 2020, many government agencies worldwide began closing their physical offices and shifting their operations online. AI solutions can help government with insights on how to function remotely. Businesses developing chatbots to answer government queries about rules and regulations, including those which can provide advice or counsel, should collaborate with government agencies to empower them with AI solutions.

For example, a new virtual assistant was added to the California Department of Motor Vehicles website to provide assistance to site users. The AI, named Miles, is part of the DMV’s new website to improve customer satisfaction.

Public relations

When it comes to the public sector, businesses that provide AI solutions to improve productivity, reduce expenses, and speed up research have a lot of opportunities.

Customer service chatbots: Businesses providing AI-enabled solutions like Virtual assistants or chatbots can aid citizens in interacting with the government and accessing government services, for example directing government requests to the proper department.
Social media surveillance: When policies are put into place, social media sensing can be used to monitor the sentiment and feedback of the general public. Businesses offering social media monitoring software (SMMS) like DigitalStakeout can help the government in risk monitoring and threat detection through real-time intelligence and event detection. However, The ethical implications of AI-assisted surveillance remain debatable over privacy concerns. While the government sees SMMS as a new tool for combating misinformation, civil rights advocates fear that the government will exploit it to spy on the general population, conduct political profiling or target protests.

Document automation: In both the corporate and public sectors, document management is essential to keep track of new data and process information faster. Vendors offering AI and Robotic Process Automation (RPA) like Sigmoi dal, UiPath can collaborate with the government to transform and automate documentation across all levels.
Identifying false claims: Governments lose billions of dollars each year due to fraudulent claims, including health care, identity and procurement fraud. Businesses providing AI fraud detection systems like ClaimDirector, Fraud.net can look for opportunities with the government to identify claims that are likely to be fraudulent.

Education

Despite the pandemic, the education sector has seen massive growth and transformation due to AI. Public and educational institutions are harnessing the power of AI to revolutionize the way they operate and educate. Regardless of the number of students, AI is helping educators give tailored teaching. Students’ development is being monitored by AI, which can identify discrepancies between what is taught and what students understand. Businesses offering AI solutions for an enhanced learning experience can seek various opportunities from the government like:

Companies specializing in curriculum and diagnostic evaluations should aid the government in incorporating these new technologies into the education system.
Many government and educational institutions are turning to AI for help in automating their documents. Companies offering scholarship and documentation management software should seek contracts with the government to manage and track student scholarships, registration, and data.

Healthcare

The covid-19 pandemic has pushed the global healthcare industry to its limits. However, healthcare organizations have better managed their time and resources because of the widespread AI adaptation. From vaccination to documentation, AI has helped in overcoming the challenges during a crisis.

Child welfare: Businesses offering collaborative tools and management software for handling sensitive data can seek opportunities from child welfare and social services to upgrade their systems.
Care for the disabled and Elderly: Businesses with healthcare solutions like online healthcare monitoring systems, virtual health bots, data tracking software, cloud solutions can seek opportunities with healthcare institutions to track patients’ medical reports, providing cloud storage of records or companion apps for the elderly.
Vaccination tracking and record management: Businesses should seek government contracts to track and match vaccine availability by location and consistent immunization records on the cloud.
Businesses offering solutions for data tracking and analysis of infectious and chronic diseases should reach out to government health institutions for identifying vectors and causes to drive preventative measures.
Businesses offering ways to deliver economic assistance for medical expenses through budget and expenditure applications, insurance tracking software and benefit distribution software should advise the government on platform integration.

The increasing use of AI in governance is opening up a wide range of possibilities for government contractors worldwide. Government contractors offering AI technologies should keep a close eye on various government opportunities that add value to their business.

BidFortune can assist you in discovering, analysing and competing for government bids that matter to your business.